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Privacy

Welcome to Cetuem!

This Privacy Policy describes what personal information Cetuem collects, how Cetuem uses this information, how this information may be shared, and what choices and rights you have with respect to this information.

  1. Collection of Information

We collect information that you provide us, and automatically when you use our services. We collect information associated with your device using cookies and similar technologies. We may also receive information about your location.

Information You Provide Us

We collect information that you provide to us, including your account and profile information, content you submit or post to our Store, your purchase information, your communications, and information you provide to us as part of surveys and contests.

Account and Profile Information. When you create an account on our Store, we collect information you provide to us, like your name, email address, interests, gender, age, and profile information.

Content you Submit. We collect information and content that you submit or post to our Store.

Purchases. If you purchase or sell products within our Store, we collect certain information in order to process your purchases and sales, such as your phone number, address, and payment method (for example, credit card or bank account information).

Communications. When you communicate with us (via email, phone, through our Store, or otherwise) and when you use our Store to communicate with others, we store a copy of your communications (including call recordings, subject to providing you notice or obtaining your consent in accordance with applicable law).

Surveys and Contests. If you participate in our surveys, contests, or promotions, we will collect the information you provide to us.

Our Partners. We may receive information about you from our partners. For example, our payment processors may update your payment information, advertising partners may help us send communications to your address, and third parties may help us prevent fraud by verifying your contact information.

Cetuem Group. Subject to the privacy policies of our corporate affiliates and in accordance with applicable laws, we may receive information about you from them.

Automatically Collected Information

We collect information about your use of our Store, including your search activity, the pages you view, the date and time of your visit, and if you use our browser extensions, content you interact with on third-party sites. We also collect information that your device provides to us in connection with your use of our Store, such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs.

Cookies and Similar Technologies

We use cookies in connection with your use of our Store to collect information related to what you see and interact with on our Store and other Store access and use. Please see our Cookie Policy for more information on our use of cookies and how to opt-out of cookies, but please note that we do not change system behaviour within our Store in response to browser requests not to be tracked.

Location Information

We will receive your device's location if you enable this through your browser or mobile device. We may infer your general location from your IP address. You may also choose to provide us your location information by inputting this information in our Store, including in your settings or when you checkout as a shipping or billing address.

  1. Use of Information

We use the information we collect to provide, support, and personalise our Store and to communicate with you about our Store (on and off our Store). The ways we do this include the following:

  1. to provide and improve our Store's functionality, including to display content you post publicly; to fulfil your purchases through our Store; to process, store, and deliver your communications; to provide customer service and support; to respond to your enquiries or requests; to back-up our systems; and to improve the security of our Store;
  2. to evaluate use of our Store for our business purposes and to improve and develop our products and services, including new products and services and our Store's functionality;
  3. to personalise your experience, such as to tailor the content and information made available to you and our support services;
  4. to display relevant advertising (on our Store and third-party sites) and to evaluate the success of our advertising;
  5. to provide feedback to professionals and sellers on our Store;
  6. to communicate with you as described in our agreements with you (for example, the Terms of Use) and this Privacy Policy;
  7. to prevent fraud and to maintain a quality experience for our business purposes or legal reasons, including to filter for spam and communications that violate our agreements with you (for example, the Terms of Use);
  8. to enforce compliance with our agreements with you(for example, the Terms of Use) and applicable law; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities (including national security or law enforcement requirements);
  9. to perform research and analysis for our business purposes; and
  10. if you decide to participate, to administer surveys, contests, and promotions.
  1. Sharing Your Information

We do not rent or sell your personal contact information (such as your email address associated with your account registration) to third parties to use for their own marketing purposes. We share information in the following ways:

Advertisers and Ad Networks

We use advertising networks and similar companies to serve advertisements on third-party sites and to assist us in evaluating the effectiveness of our advertising. We may work with advertising partners to serve ads on our Store. We may use advertising partners to communicate with you at the addresses they have for you. These types of companies use cookies and similar technologies. We may provide advertising networks, advertising partners, and businesses advertising on our Store with aggregate information but other than hashed information or device identifiers, we do not disclose your name, contact information, or other personal information. For more information, please see our Cookie Policy.

Investigations

We may investigate and disclose information from or about you, as permitted by applicable law, if we believe that such investigation or disclosure is (a) reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with our Store; (c) helpful to protect our rights, reputation, property, or that of our visitors, users, corporate affiliates, or the public;or (d) to enforce compliance with our agreements with you (for example, the Terms of Use).

  1. Communications

An essential part of our services that you sign up for when you create a Cetuem account on our Store is to receive communications from the Cetuem group through email and our Store. If you use our mobile app or provide us with your mobile phone number, these communications also include text messages and push notifications.

  1. Data Retention

We will keep your personal information only for as long as necessary to fulfil the purposes for which we are processing your personal information unless the law permits or requires us to retain your personal information for a longer period. For example, we may need to keep your personal data for quality assurance for our Store or to defend future legal claims. We also will retain aggregated information after your account has been closed.Information you have shared with others will remain visible after you have closed your account or deleted the information from your own profile or account, and we do not control information or content that others have copied out of our Store. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time, and we may maintain copies of this information as part of our business records.

  1. Data Security

We use reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.

  1. Updates to this Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of our Privacy Policy will govern our use of information about you. If we make material changes to our Privacy Policy, we will notify you by email or by posting a notice on our Store. By continuing to access or use our Store after those changes become effective, you are subject to the revised Privacy Policy.

  1. Contact Us

If you have questions or comments about Cetuem Privacy Policy, please get in touch

  1. Your Data Protection Rights (European Economic Area)

In some regions, such as the EEA, you may have certain rights in relation to your personal information, including the right to access, correct, update, or request deletion of your personal information. Cetuem takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete, and up to date. You also can manage your profile and settings within our Store. However, if you are not a user of our Store and you want to contact us directly about accessing, correcting, updating, or deleting your personal information, or altering your data or marketing preferences, you can do so at any time by contacting as provided in the Contact Us section. We will consider your request in accordance with applicable laws.

You can object to processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by contacting us as provided in the Contact Us section. You also can deactivate your profile and obtain a copy of your information through your settings.

You can complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA and Switzerland are available here.

Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request.