DELIVERY

GENERAL INFORMATION:

All orders are subject to product availability. If a product you have ordered is out of stock, we will notify you via email immediately. We will also advise you when the item will be back in stock (if applicable) or we will issue you a full refund for that product via your original method of payment method.

WHERE WE DELIVER TO:

We offer delivery to England, Scotland, Wales, Northern Ireland, Jersey, selected European countries and the United States. Available delivery options and charges for your address and order are shown at checkout.

DELIVERY TIMES & PRICES:

England

Standard delivery: £7.50 for orders below £40, with an estimated delivery time of 3–5 working days.

Free standard delivery for orders of £40 or more, with an estimated delivery time of 3–4 working days.

Faster delivery: £9.50, with an estimated delivery time of 1–3 working days.

Scotland, Wales & Northern Ireland

Estimated delivery time: 5–7 working days. Delivery costs £9 or £19.95 depending on order weight. The applicable charge is shown at checkout.

International

Selected European countries: estimated delivery time of 5–10 working days, with delivery charges of £30 or £35 depending on order weight.

United States: estimated delivery time of 7–14 working days, with a delivery charge of £40.

Jersey: estimated delivery time of 5–10 working days, with delivery charges of £20, £25, £45 or £60 depending on order weight.

Please check checkout for the delivery options and final charge applicable to your order. If you are unable to order for your destination, please contact us.

DAMAGED ITEMS OR LOST ITEMS IN TRANSIT:

We accept no liability for any damage or loss incurred by the customer or a third party due to delivery, late delivery, non-delivery or any other circumstances no matter how such damage or loss was caused.

On all tracked items we will be happy to find out any information from the carrier service of any concerns or enquires you may have about your items.

We recommend tracking your purchase goods at all times.

CONTACT US:

If you have any enquires or concerns regarding this information, please don’t hesitate to contact us as we would be delighted to help. Please contact us via:

Email: cetuem@cetuem.com

Phone: (0) 208 368 0008

RETURNS/REFUNDS

RETURNS:

You have 28 days from the date your goods arrive with you, to return, after that time frame returns will be invalid. To be eligible for a return, your item must be unused, in its original packaging and in the condition of how it was received. You must have proof of purchase or a receipt.

Returns Address: Cetuem. 115 Brunswick Park Road, New Southgate, London, N11 1EA, United Kingdom.

REFUNDS:

Once we have received your goods, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting your item.

Once your return has been approved, we will initiate a full refund via Sage Page or Pay Pal (however you initially paid for the item). You will receive the refund within a certain amount of days depending on your bank preferences.

SHIPPING:

You will be responsible for paying for your own shipping costs for returning your goods. Shipping costs are non-refundable. If you receive a refund the cost of return will be deducted from your refund.

If we are at fault in delivering your goods, for instance we dispatch the wrong item or it is faulty, we will resolve the problem as fast as possible and refund any postage costs you may have encountered. We apologise in advance if this happens to your order.